Privacy Policy
This Privacy Policy outlines how www.vitaforlonger.com ("the Site" or "we") collects, uses, and discloses your Personal Information in accordance with Australian Privacy Principles (APPs) and relevant legislation when you visit or make a purchase from the Site.
Collecting Personal Information
We collect information about your device and interaction with the Site, including details necessary to process your purchases. We refer to any information that can uniquely identify an individual as "Personal Information". The types of Personal Information we collect are:
Device information
- Collected: Version of web browser, IP address, time zone, cookie information, sites or products viewed, search terms, interaction with the Site.
- Purpose: To accurately load the Site for you and to perform analytics to optimize our Site.
- Collection Method: Automatically via cookies, log files, web beacons, tags, or pixels.
- Disclosure: Shared with our processor for business purposes.
Order information
- Collected: Name, billing and shipping addresses, payment information (including credit card numbers), email address, and phone number.
- Purpose: To fulfil orders, process payments, arrange shipping, provide invoices/order confirmations, communicate with you, screen for fraud, and provide relevant product information or advertising.
- Collection Method: Directly from you.
- Disclosure: Shared with our processor for business purposes.
Customer support information
- Purpose: To provide customer support.
- Collection Method: Directly from you.
Minors
The Site is not intended for individuals under 18. We do not knowingly collect Personal Information from children. Contact us to request deletion if you believe we have inadvertently collected such information.
Sharing Personal Information
We share your Personal Information with service providers to fulfil our contracts with you and comply with laws. For example, we use processors for our online store and may share your information for legal compliance.
Behavioural Advertising
We use Personal Information for targeted advertisements and marketing. We may share information about your Site use and purchases with our advertising partners, sometimes via cookies or similar technologies.
For more information about how targeted advertising works, you can visit the Network Advertising Initiatives ("NAI") educational page at http://www.networkadvertising.org/understanding-online-advertising/how-does-it-work.
Additionally, you can opt out of some of these services by visiting the Digital Advertising Alliance's opt-out portal at: https://optout.aboutads.info/.
Using Personal Information
We use your Personal Information to provide services, including offering products, processing payments, shipping orders, and updating you on new products, services, and offers.
Lawful Basis
Pursuant to the General Data Protection Regulation ("GDPR"), if you are a resident of the European Economic Area ("EEA"), we process your personal information under the following lawful bases:
- Your consent;
- The performance of the contract between you and the Site;
- Compliance with out legal obligations;
- To protect your vital interests;
- To perform a task carried out in the public interest;
- For our legitimate interests, which do not override your fundamental right and freedoms.
Retention
When you place an order through the Site, we will retain your Personal Information for our records unless and until you ask us to erase this information. For more information on your right of erasure, please see the 'Your Rights' section below.
Automatic Decision Making
If you are a resident of the EEA, you have the right to object to processing based solely on automated decision making (which includes profiling), when that decision making has a legal effect on you or otherwise significantly affects you.
We do engage in fully automated decision making that has a legal or otherwise significant effect using customer data.
Our processor uses limited automated decision making to prevent fraud that does not have a legal or otherwise significant effect on you.
Services that include elements of automated decision making include:
- Temporary denylist of IP addresses associated with repeated failed transactions. This denylist persists for a small number of hours.
- Temporary denylist of credit cards associated with denylist IP addresses. This denylist persists for a small number of days.
Selling Personal Information
Our Site sells Personal Information, as defined by the California Consumer Privacy Act of 2018 ("CPPA").
Your Rights
Under Australian law, you have rights to access and correct the Personal Information we hold about you. Contact us to exercise these rights.
GDPR
If you are a resident of the EEA, you have the right to access the Personal Information we hold about you, to port it to a new service, and to ask that your Personal Information be corrected, updated, or erased. If you would like to exercise these rights, please contact us through the contact information below.
Your Personal Information will be initially processed in Ireland and then will be transferred outside of Europe for storage and further processing, including to Canada and the United States.
CCPA
If you are a resident of California, you have the right to access the Personal Information we hold about you (also known as the 'Right to Know'), to port it to a new service, and to ask that your Personal Information be corrected, updated, or erased. If you would like to exercise these rights, please contact us through the contact information below.
If you would like to designate an authorized agent to submit these requirements on your behalf, please contact us at the address below.
Do Not Track
Please note that because there is no consistent industry understanding of how to respond to "Do Not Track" signals, we do not alter our data collection and usage practices when we detect such a signal from your browser.
Changes
We may update this Privacy Policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal, or regulatory reasons.
Contact
For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e-mail at [email protected] or by mail using the details provided below:
1-7 Waratah Avenue, Randwick , Sydney, Australia, NSW, 2017
Last updated: 01st Feb 2025
If you are not satisfied with our response to your complaint, you have the right to lodge your complaint with the relevant data protection authority. You can contact your local data protection authority.